PRIVACY POLICY

Effective date: January 2025

At Mycobio, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who we are

Mycobio Functional Fungi is a UK-based business specialising in natural, functional mushroom products.

Our contact details:
Email: info@mycobio.co.uk

We are the "data controller" of any personal information you provide.

2. What data we collect

We may collect and process the following information:

Name and contact details – such as your name, email address, phone number
Purchase information – billing/shipping address, order history
Marketing preferences – whether you’ve opted in to receive updates from us
Technical data – such as your IP address, browser type, and how you use our website (via cookies)

3. How we use your data

We use your personal data to:

Fulfil orders and deliver products
Respond to enquiries
Send you updates and marketing (only if you’ve opted in)
Improve our website and customer experience
Comply with legal or regulatory obligations

We will never sell your data, and we only share it with trusted service providers (e.g. payment processors, email platforms) when necessary to operate our business.

4. Legal basis for processing

Under UK GDPR, we must have a lawful basis to process your data. These include:

Consent – when you’ve opted in to receive emails
Contract – to fulfil your order or respond to your enquiry
Legal obligation – for example, for tax records
Legitimate interests – such as improving our services or preventing fraud

5. How long we keep your data

We only keep your personal data for as long as necessary for the purpose it was collected. This may include legal, accounting, or reporting requirements.

You can request that we delete your data at any time (see Section 8).

6. Cookies

We may use cookies or similar technologies on our website to improve your experience and understand usage patterns. You can adjust your browser settings to refuse some or all cookies.

7. Marketing

We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

8. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccuracies
Request deletion of your data
Withdraw consent at any time
Object to or restrict certain types of processing

To exercise your rights, contact us at info@mycobio.co.uk

If you’re unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be posted on our website.